Last Updated: 27 August 2026
AfriXplora Terms & Conditions
These Terms & Conditions govern your use of the AfriXplora
website and the purchase or use of travel services arranged
through our platform.
1. About AfriXplora
AfriXplora is a travel platform operated under
Applesauce.inc.
AfriXplora may act as a travel organiser, travel intermediary,
booking facilitator or platform connecting travellers with
third-party travel service providers, depending on the product
or service concerned.
2. Acceptance of These Terms
By accessing our website, creating an account, submitting a trip
request, requesting a quotation or making a booking, you agree
to these Terms & Conditions.
If you do not agree with these Terms, you should not use the
relevant service.
3. Website Use
You agree to use the website lawfully and responsibly.
You must not:
- Use the website for fraudulent purposes.
- Attempt to gain unauthorised access to our systems.
- Submit false or misleading information.
- Interfere with website security or functionality.
- Copy or reproduce website content without permission.
4. User Accounts
Where account registration is available, you are responsible for
providing accurate information and keeping your login credentials
confidential.
You should notify us promptly if you believe your account has
been compromised.
5. Travel Packages
Package descriptions, photographs, itineraries, accommodation,
activities and other information are provided to help you
understand the travel experience.
Actual arrangements may occasionally vary because of supplier
availability, weather, operational requirements, safety
considerations or circumstances beyond our reasonable control.
Where a material change is required, we will make reasonable
efforts to communicate the change and provide an appropriate
alternative where possible.
6. Prices and Quotations
Prices displayed on the website may be subject to availability,
currency fluctuations, supplier pricing and applicable taxes or
fees.
A quotation provided by AfriXplora will specify the applicable
price, inclusions, exclusions, payment requirements and validity
period where applicable.
A quotation does not automatically constitute a confirmed booking.
7. Booking Confirmation
A booking becomes confirmed only after:
- The required booking information has been received.
- The applicable supplier availability has been confirmed.
- The required deposit or payment has been received.
- AfriXplora or the relevant supplier has confirmed the booking.
Submitting a trip request or enquiry does not by itself guarantee
availability or create a confirmed reservation.
8. Deposits and Payments
Some travel products may require a deposit at the time of
booking, with the remaining balance payable according to the
payment schedule provided to you.
Where an instalment or travel-wallet payment arrangement is
offered, failure to meet required payment deadlines may affect
the booking or result in cancellation subject to the applicable
booking conditions.
9. Third-Party Suppliers
Travel services may be provided by independent third parties,
including hotels, airlines, transport companies, tour operators,
activity providers and other suppliers.
Those suppliers may have their own terms, conditions, safety
requirements and cancellation policies. Where applicable, these
conditions will form part of your booking arrangements.
10. Travel Documents and Requirements
Travellers are responsible for ensuring that they have the
required:
- Valid passports
- Visas and permits
- Vaccinations or health documentation where applicable
- Travel insurance where required or recommended
- Other documents required for their journey
Requirements can vary by nationality, destination and travel
circumstances. Travellers should verify requirements with the
appropriate authorities before departure.
11. Travel Insurance
Travel insurance is strongly recommended and may be mandatory
for certain products or destinations.
Unless expressly stated otherwise in your booking, travel
insurance is not included in the package price.
12. Changes to Bookings
Requests to change a booking are subject to availability and
the conditions imposed by the relevant travel suppliers.
Changes may result in additional charges.
13. Cancellations
Cancellations are governed by the applicable cancellation policy
for the booking or travel product.
Please review our
Cancellation Policy
before making a booking.
14. Force Majeure
We will not be responsible for delays, cancellations, losses or
changes caused by circumstances beyond our reasonable control,
including natural disasters, severe weather, war, civil unrest,
government restrictions, pandemics, strikes, transport
disruptions, supplier failures or other extraordinary events.
15. Liability
To the extent permitted by applicable law, AfriXplora will not
be responsible for losses arising from the acts, omissions,
negligence or failures of independent third-party suppliers.
Nothing in these Terms is intended to exclude or limit any
consumer right or liability that cannot lawfully be excluded
or limited.
16. Complaints and Disputes
We encourage customers to contact us first so that we can
attempt to resolve complaints fairly and efficiently.
Where applicable, consumer rights and dispute-resolution
mechanisms available under South African law will continue to
apply.
17. Intellectual Property
Unless otherwise stated, website content including text,
graphics, logos, photographs, designs and software is owned by
or licensed to AfriXplora or Applesauce.inc.
You may not reproduce, distribute or commercially exploit such
content without appropriate permission.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
Updated terms will be published on this page and will apply
from the effective date stated in the updated version.
19. Governing Law
These Terms are intended to operate subject to the laws of the
Republic of South Africa, to the extent applicable.
Nothing in these Terms limits rights that consumers may have
under mandatory applicable law.
20. Contact
AfriXplora
Operated under Applesauce.inc
Email:
support@africxplore.africa
